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The following documents constitute the contractual and statutory notices for the Service. Promotional material on the website and in emails is descriptive only. In the event of inconsistency, the document linked below prevails.

Last updated: 8 September 2026

Terms of service
The contract for the website, hotel bookings, payment, cancellations, and HotHotels VIP travel credit.
HotHotels VIP (section 21)
Membership, trial, fees, travel credit, unlock, expiry and forfeiture. Travel credit is not a reduction of the hotel charge on the stay that generates it.
Privacy policy
What personal data we collect for bookings, accounts and VIP, who we share it with, and your UK GDPR rights.
Cookie policy
Necessary cookies for checkout and sign-in, optional analytics, and how to change your choice.
Accessibility
How we aim to meet WCAG 2.1 AA and how to ask for help.

Hot Group Holdings Ltd, 71–75 Shelton Street, Covent Garden, London WC2H 9JQ. Support: support@hothotels.co. Privacy: privacy@hothotels.co.