How can we help?
Answers to the questions we hear most often.
- Cancellation & refunds
How to cancel, when you get a refund, and what happens for non-refundable rates.
- Payment
What methods we accept, when we charge, and how to get an invoice.
- Check-in & check-out
Standard times, early check-in, late check-out, and ID requirements.
- Changing a booking
Modify dates or guests, add special requests, or contact support.
- Rooms & rates
What "breakfast included" means, how rate plans differ, and who the price covers.
- Group & corporate bookings
Booking 5+ rooms, events, or corporate rates.
Still need help?
Our team is available 24/7 for urgent booking issues.
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