Cancellations & refunds

Every room on HotHotels shows its cancellation policy at the time of booking. Policies fall into three categories:

Free cancellation

If your rate plan is labelled "Free cancellation", you can cancel at any time before the deadline shown on your booking and receive a full refund. After the deadline, no refund is issued.

Partial refund

Some rates allow a partial refund if you cancel outside the free window. The amount retained is shown at booking and on your confirmation.

Non-refundable

Non-refundable rates are the lowest price we can offer. If you cancel, you will not receive a refund. Consider travel insurance if your plans might change.

How to cancel

Sign in and go to My bookings, or visit Manage booking with your reference and email. Click "Cancel booking" and confirm. You will see the refund amount before confirming.

When the refund arrives

Refunds go back to the card you paid with. We send them straight away; banks usually take 5–10 working days to show them.