Bookings & changes
From Manage booking you can change your dates, add special requests (we pass them on to the hotel), or cancel.
Changing your dates
Pick new dates and you see the live price of the same room, what you get back on your current booking and the difference, before you pay anything. Confirming books the new dates and cancels the old booking in one step: the new booking is charged to your card, and the old one is refunded to its card under its cancellation terms (in full while free cancellation applies).
Not possible online
Changing who’s staying (the number of guests or the lead guest), splitting a booking across rooms, changing the dates of a booking you pay monthly, and disputes need our team, because the hotel has to agree and the price may change. Email us or use the contact form.
Each room type shows multiple rate plans. The difference is usually three things: what's included (room-only vs breakfast), when you can cancel, and when you pay.
Who the price covers
Prices are for up to the occupancy shown (typically 2 adults). Add children during search to surface family-appropriate rooms. An extra bed may be available on request — add it as a special request after booking.
For 5 or more rooms, weddings, conferences, or corporate travel programs, contact our groups team directly. We can negotiate rates, coordinate logistics, and handle the billing centrally.
Email groups@hothotels.co with your dates, city, and approximate room count.
Still need help?
We reply within 24 hours.